Terms of Service

Last updated: December 2024

1. Acceptance of Terms

By accessing or using Serviggo MenuMaker ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

These Terms apply to all users, including visitors, registered users, and paying subscribers. By creating an account or using our services, you confirm that you accept these Terms and agree to comply with them.

2. Description of Service

Serviggo MenuMaker is a cloud-based digital menu creation and management platform that provides:

  • Digital menu design and customization tools
  • Multi-language menu translation services (21+ languages)
  • Multi-currency pricing with automatic conversion
  • QR code generation for contactless menu access
  • AI-powered content enhancement and image processing
  • Cloud storage and hosting services
  • Public API access for menu data
  • Analytics and usage reporting
  • Subscription management and billing

3. User Registration and Accounts

3.1 Account Creation

To use our services, you must create an account by providing accurate, current, and complete information. You may register using email or Google OAuth.

3.2 Account Security

You are responsible for maintaining the security of your account and password. You must notify us immediately of any unauthorized use of your account.

3.3 Business Information

For restaurant accounts, you must provide accurate business information including restaurant name, address, and contact details. You represent that you have the authority to bind your business to these Terms.

4. Subscription Plans and Billing

4.1 Trial Periods

New users may receive a free trial period. Trial limitations and duration are specified at registration. We reserve the right to modify or discontinue trial offers.

4.2 Paid Subscriptions

Paid subscriptions provide access to premium features including unlimited menus, advanced AI tools, and priority support. Subscription fees are billed in advance on a recurring basis.

4.3 Billing and Payments

You agree to pay all charges associated with your subscription. Payments are processed by third-party payment providers. All fees are non-refundable except as required by law.

4.4 Auto-Renewal and Cancellation

Subscriptions automatically renew unless cancelled before the renewal date. You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period.

5. Content and Intellectual Property

5.1 Your Content

You retain ownership of all content you upload, including menu items, descriptions, images, and other materials. By uploading content, you grant us a worldwide, non-exclusive license to use, store, and display your content as necessary to provide our services.

5.2 Content Responsibility

You are solely responsible for your content and warrant that:

  • You own or have the right to use all uploaded content
  • Your content does not infringe third-party rights
  • Your content is accurate and not misleading
  • Your content complies with applicable laws and regulations

5.3 Prohibited Content

You may not upload content that is illegal, harmful, threatening, abusive, defamatory, obscene, or otherwise objectionable. We reserve the right to remove any content that violates these Terms.

5.4 Our Intellectual Property

The Service, including all software, designs, text, graphics, and other content, is owned by Serviggo and protected by copyright, trademark, and other intellectual property laws.

6. AI and Translation Services

6.1 AI-Powered Features

Our AI services include automated translation, content enhancement, and image processing. These features use third-party AI providers including OpenAI.

6.2 Translation Accuracy

While we strive for accuracy, automated translations may contain errors. You are responsible for reviewing and verifying all translated content before publication.

6.3 AI Content Processing

By using AI features, you consent to your content being processed by our AI service providers. This processing is necessary to provide translation and enhancement services.

7. Data and Privacy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information. By using our Service, you consent to our data practices as described in our Privacy Policy.

7.1 Google Cloud Services

Our Service runs on Google Cloud Platform and uses Google Cloud Storage for data storage. Your data is subject to Google Cloud's security and privacy practices.

7.2 Public Menu Data

Menu data accessed through QR codes and public APIs is publicly available. Do not include sensitive information in public menu content.

8. Acceptable Use

You agree not to:

  • Use the Service for any illegal purpose or in violation of any laws
  • Interfere with or disrupt the Service or servers
  • Attempt to gain unauthorized access to any part of the Service
  • Use automated scripts to access the Service without permission
  • Reverse engineer, decompile, or disassemble the Service
  • Resell or redistribute the Service without authorization
  • Upload malicious code, viruses, or harmful content
  • Violate any applicable laws or regulations

9. Service Availability and Modifications

9.1 Service Availability

We strive to maintain high service availability but cannot guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or unforeseen circumstances.

9.2 Service Modifications

We reserve the right to modify, suspend, or discontinue any part of the Service at any time. We will provide reasonable notice of material changes when possible.

9.3 Updates and New Features

We may update the Service and add new features. Some features may require additional subscription tiers or separate agreements.

10. Third-Party Services

Our Service integrates with third-party providers including:

  • Google Cloud Platform (hosting and storage)
  • Google OAuth (authentication)
  • OpenAI (AI features)
  • Payment processors (billing)
  • Email service providers

These third-party services have their own terms and privacy policies. We are not responsible for their practices or service availability.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SERVIGGO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR USE OF THE SERVICE.

IN NO EVENT SHALL SERVIGGO'S TOTAL LIABILITY TO YOU EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

12. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE. YOU USE THE SERVICE AT YOUR OWN RISK.

13. Indemnification

You agree to indemnify and hold harmless Serviggo and its officers, directors, employees, and agents from any claims, demands, losses, liabilities, and expenses (including attorneys' fees) arising out of or in connection with:

  • Your use of the Service
  • Your content or data
  • Your violation of these Terms
  • Your violation of any rights of another party

14. Termination

14.1 Termination by You

You may terminate your account at any time by contacting us or using account deletion features. Upon termination, your access to the Service will cease immediately.

14.2 Termination by Us

We may terminate or suspend your account immediately, without prior notice, for any reason, including violation of these Terms.

14.3 Effect of Termination

Upon termination, you will lose access to your account and data. We may retain some data as required by law or for legitimate business purposes. You remain liable for all charges incurred before termination.

15. Governing Law and Disputes

15.1 Governing Law

These Terms are governed by and construed in accordance with the laws of Turkey, without regard to conflict of law provisions.

15.2 Dispute Resolution

Any disputes arising out of or relating to these Terms or the Service shall be resolved through binding arbitration in accordance with Turkish arbitration law, except that we may seek injunctive relief in any court of competent jurisdiction.

16. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by email or through the Service. Your continued use of the Service after changes take effect constitutes acceptance of the new Terms.

If you do not agree to the modified Terms, you must stop using the Service and may terminate your account.

17. General Provisions

17.1 Entire Agreement

These Terms constitute the entire agreement between you and Serviggo regarding the Service.

17.2 Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

17.3 Assignment

You may not assign these Terms without our written consent. We may assign these Terms without restriction.

17.4 No Waiver

Our failure to enforce any provision of these Terms will not constitute a waiver of that provision.

18. Contact Information

If you have any questions about these Terms, please contact us at:

Serviggo MenuMaker
Email: support@serviggo.com
Website: https://menumaker.serviggo.com

These Terms of Service are effective as of December 2024 and supersede all previous versions.

© 2024 Serviggo MenuMaker. All rights reserved.